Extended Stay America Suites - Austin - Downtown - Town Lake

Very Good
Traveller Type: young couple
  : Helpful and friendly staff! Great location. We had to bring our 17-year-old dog with us on our trip and for his first stay in a hotel he did really well, thanks to the setup here. Tasha at the front desk was so helpful when I needed to wash one of our dog’s blankets.
  : The kitchen area floors in our room should probably be mopped. We kept getting dirty feet walking barefoot in the room. Very small area on back side of building with not much grass for pets but it worked for a short stay.

Fair
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Front desk attendant forced himself into the room with my teenage daughter the second that I left the room. Then attempted to sexually assault her and after she fought him off he took off running. Cops were called and there is an open case against him, In which we are pressing charges. We were moved to a sister property for the night and the front desk attendant there was incredibly rude and an absolute nightmare with us the second we walked in. Then she had the audacity to call the general manager to tell her we were rude to her, who then called us to tell us not to lash out at her staff. We were completely astounded after everything that had happened. My friend has a recording of the front desk attendant going off about me. Please beware staying here! My daughter is completely traumatized and we have an ongoing case going. I don’t want anyone to go through what we went through.

Pleasant
Traveller Type: solo traveller

Disappointing
Traveller Type: young couple

Very Poor
Traveller Type: with friends
  : Nothing
  : Uncomfortable stay. Someone went into our room without promission front desk did nothing about it

Poor
Traveller Type: family with young children
  : The hotel was in the location where my event was at.
  : One of my beds had animal hair in it.NO ICE MAKER IN THE HOTLENO FREE BREAKFAST LIKE THEY ADVIERTIST,A CONTINETAL BREAKFASTHad to turned in our dirty towels for some clean ones.

Pleasant
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Room was filthy and sheets were not changed from previous person. Found large old bloodstain in sink

Fair
Traveller Type: solo traveller