Hilton Garden Inn Auburn

Very Poor
Traveller Type: Traveling as Couple
  : The hotel was very fancy
  : One staff member in particular, Mariah was very rude upon check in and it really ruined our stay. You would think with a expensive hotel staff would treat their guests nicely.

Wonderful
Traveller Type: family with young children
  : The hotel was above average and of worthy mentions was the hotel staff who were just fantastic.
  : The bottomless coffee needs to be changed for a nicer drink, understand it is a budget item but a really welcoming coffee would be better option and the actual cost negatable.

Poor
Traveller Type: Family with Young Children
  : I was not pleased at all!! When I booked the room they told me breakfast was included, well it wasn't I paid almost $58 for a few bags of candy after just paying almost $400 for dinner! I stay at one of the Hilton in Rochester ny breakfast was free and fantastic mind you. All employees were very courteous and wonderful, not in auburn!! Then Friday night I went down to the lobby to smoke a cigarette and almost got punched in my face because a fight broke out absolutely ridiculous! A counter worker told me they had a few functions going on and that happens sometimes, I had my kids there that is not OK! Then I pay for 2 nights and only stayed one because of what had happened our whole stay never got my money back for that 2nd night we didn't stay! I will never visit that facility again
  : I just explained that!

Very Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: Family with Young Children
  : pot smoke in the elevator and the hallway was a bonus for those looking for a secondary high on a Saturday night.
  : wish my card worked for the 1230 late checkout we agreed to but it did not

Disappointing
Traveller Type: family with young children
  : pot smoke in the elevator and the hallway was a bonus for those looking for a secondary high on a Saturday night.
  : wish my card worked for the 1230 late checkout we agreed to but it did not

Poor
Traveller Type: family with young children
  : I was not pleased at all!! When I booked the room they told me breakfast was included, well it wasn't I paid almost $58 for a few bags of candy after just paying almost $400 for dinner! I stay at one of the Hilton in Rochester ny breakfast was free and fantastic mind you. All employees were very courteous and wonderful, not in auburn!! Then Friday night I went down to the lobby to smoke a cigarette and almost got punched in my face because a fight broke out absolutely ridiculous! A counter worker told me they had a few functions going on and that happens sometimes, I had my kids there that is not OK! Then I pay for 2 nights and only stayed one because of what had happened our whole stay never got my money back for that 2nd night we didn't stay! I will never visit that facility again
  : I just explained that!

Good
Traveller Type: young couple
  : Lobby area is wonderful
  : Rooms need updating

Good
Traveller Type: Traveling as Couple
  : Lobby area is wonderful
  : Rooms need updating

Fair
Traveller Type: young couple