Residence Inn Atlanta Buckhead/Lenox Park

Poor
Traveller Type: review category business travellers
  : Was no breakfast available
  : Killed 7 cockroaches in the nathroom

Very Good
Traveller Type: solo traveller

Poor
Traveller Type: young couple
  : N/A
  : The hotel look nothing like the pictures. The pictures that's on the Internet is how it's supposed to look after the renovations. No breakfast that I clearly paid for...no pool to use. And the in building itself looks super old and worn down.

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : Location and friendly looking agents. Also, I liked the rooms design, entertainment-ready TVs, and Sofa bed.
  : No breakfast was given even though the property said that breakfast was included. Also no room service till you request one before midnight. I was away with family after the first night and when we came back, the rooms were not clean and there were only dirty towers. I had to go to the lobby outside the parking lot to get clean towers myself. Also, I’m not sure if it is the Atlanta thing, but people seem to bee smoking everywhere and the smoke persisted in the elevator, certain parts of the hallway, and in one of my rooms I reserved.

Poor
Traveller Type: review category business travellers
  : Full kitchen
  : Customer service, sheets had stains

Good
Traveller Type: family with young children
  : Was not informed of the construction work.No breakfast Paid more than what was billed for by booking.com

Good
Traveller Type: review category business travellers
  : Location
  : Every piece of furniture was knicked. The fridge dented, carpentry poor, doors cheap poorly installed.

Very Good
Traveller Type: review category business travellers
  : My first room had a musky smell so I was immediately moved to a different room. The team was very professional and accommodating. Covered parking was a bonus! Construction unexpected but team did their best to accommodate. Didn’t make it to gym in 1st floor - floor 1 button in elevator was taped over indicating “do not press” - confusing but I didn’t ask so there could have been a workaround.
  : I worked from my room the first day, no maid service came and there was no DND sign to hang so I thought they must not come at all. The second day when I was at a meeting, they DID come. My personal pillow was on the bed and the case was changed out. I called the office and they sent someone (non English speaker) who must have thought it was resolved but I never got my pillowcase back. This is not really a big deal for me - the bigger deal is the selective maid service. Not knocking or attempting to clean my room when I was there and then entering when I wasn’t. The bed had been made and bathroom mat replaced though the shower was not wiped out (my hair was on the wall) and my towel had not been replaced. This seemed odd and spotty to me. Not to mention, I really didn’t want anyone in my room during my stay. Again, I didn’t tell the team, just observed the inconsistency.

Very Poor
Traveller Type: Solo Traveler
  : This hotel should never have been able to be booked. The room needed serious repairs - I.e. TV didn't work (no cable), drapes were falling off the rod (broken connectors), the sink in bathroom and kitchen had splotches of previous stains on it & no lobby.
  : No lobby b/c of construction, room needed basic repairs, total construction site which was not mentioned anywhere.