White Swan Hotel

Very Good
Traveller Type: young couple
  : stayed in 104 , lovely spacious room, very comfortable bed, breakfast was good and plenty of it
  : just a personal niggle, the breakfast eggs were a disappointment, considering they are the highlight of many peoples cooked breakfast, keeping them warm under a heat lamp doesn't do them any favours.

Disappointing
Traveller Type: young couple
  : Fantastic location right in the centre of Alnwick. Amazing to see first hand, the original first class dining room from the Olympic - a sister ship to Titanic - forming the hotel’s restaurant. Reception staff were lovely and very helpful.
  : The hotel is definitely only a Three Star. We were the first in for breakfast. We asked for toast which arrived cold. I think they had prepared batches ready for guests to arrive. The bacon was kept in a sealed pot which made it wet and steamy. The sausages were cold. The overall selection was very average and poorly presented. The waitresses were more interested in chatting amongst themselves than attending to guests. We had an attic room which was warm at night. The shower tiling had quite extensive mouldy grout. The bed was old and hard. The bedroom furniture was very cheap pre-fab. The hotel doesn’t have a lift.

Wonderful
Traveller Type: young couple
  : Good fresh food
  : All ok

Good
Traveller Type: young couple
  : Great location Alnwick Castle and Gardens at the back of the hotel. Shops and restaurants out the front.
  : The building could do with a little tlc and our room needs a deep clean, doors and switches grubby. This hotel has a lot of potential.

Good
Traveller Type: solo traveller
  : Good breakfast with range of choices. Fabulous central location. Hardy’s Bistro offered varied menu with tasty, well presented, good quality food. Parking was available.
  : Staff seemed a little preoccupied with each other and not very guest oriented

Good
Traveller Type: young couple
  : Excellent location. Interesting decor in the main dining room comprising of the original wooden panneling of the 1st class dining room of the Olmypic liner - sister ship to the Titanic.
  : On the first 2 nights of our stay we couldn't have dinner in the hotel as it was fully booked out on the first night by a bus tour and on the second night a combination of the bus tour and the local Rotary! We were also allocated a room on the 2nd floor which amounted to 42 stairs to climb with heavy luggage with no help so a little disappointed!

Wonderful
Traveller Type: young couple
  : The White Swan is a wonderful hotel, full of character sitting in a central location in Alnwick.

Poor
Traveller Type: young couple
  : Staff were friendly, polite and helpful. The hotel had character, particularly the dining room.
  : No hot water in the room (cold shower). The evening meal was cold though they did replace them. Breakfast "hot" food was on the cool side and I was not convinced the black pudding had been cooked for very long. The toast was burnt and the replacement rather limp and soggy. My wife ordered scrambled eggs and poached were delivered (they were replaced). Essentially a lot of little things that became quite irritating and which should be easily fixed but were indicative of indifference.To be fair they did knock something off the bill.

Wonderful
Traveller Type: young couple
  : Good food and waitress service (including at breakfast
  : There was no lift to our room on the third floor

Wonderful
Traveller Type: young couple